Ratel RATEL Helpdesk

Privacy Policy

Effective: 2026-01-26 • Last Updated: 2026-01-26

1. Introduction

This Policy explains how Samchis Enterprises (“we”, “us”) collects, uses, stores, shares, and protects personal data when you use the RATEL Helpdesk for the Ratel Movement. We comply with applicable laws, including the Nigeria Data Protection Regulation (NDPR 2019).

2. Data We Collect

  • Registration Data: name, email, optional phone/organization, role.
  • Report Data: incident details, locations, timestamps, evidence files (e.g., photos, videos, documents), and optional identifiers you choose to provide.
  • Technical/Usage Data: IP, device, browser, logs, cookies, timestamps, security events.
  • Communications: messages, notifications, and support interactions.

3. How We Use Data

  • Provide, operate, and improve the Service and user experience.
  • Authenticate users; prevent fraud, abuse, or security incidents.
  • Intake, triage, assign, investigate, resolve, and audit reported cases.
  • Communicate with you about account, security, and case updates.
  • Comply with legal obligations and law-enforcement requests where required.

4. Legal Bases

Processing relies on one or more of: consent, contract, legitimate interests (service operation, security, analytics), and legal obligations.

5. Sharing & Disclosure

  • Authorized staff/agents of the Ratel Movement strictly for case handling.
  • Service providers (hosting, storage, analytics, email) bound by confidentiality and data-protection agreements.
  • Law enforcement/regulators/courts when required by law or to protect rights and safety.

We do not sell personal data.

6. International Transfers

Data may be processed or stored outside Nigeria. We apply appropriate safeguards consistent with NDPR principles to protect your data.

7. Retention

We retain data only as long as necessary for the purposes above or as required by law and audit needs. Afterward, we securely delete or anonymize it.

8. Your Rights

  • Access, correct, or delete your personal data.
  • Withdraw consent at any time (processing before withdrawal remains lawful).
  • Object to or restrict processing in certain circumstances.
  • Request data portability where applicable.

To exercise rights, contact: samchisenterprises@gmail.com.

9. Security

We use administrative, technical, and physical measures to protect data (encryption in transit, role-based access, audit logs). No system is fully secure; you share data at your discretion and should protect your credentials.

10. Children

The Service is not intended for children under 18. If you believe a minor has provided data, contact us to remove it.

11. Cookies

We use cookies and similar technologies for session management, security, and product improvement. You may control cookies in your browser; some features may not function correctly if disabled.

12. Changes

We may update this Policy. Material changes will be posted here. Continued use indicates acceptance.

13. Contact

Samchis Enterprises • Nigeria • Email: samchisenterprises@gmail.com